Shipping policy

At mysmartswimwear.com, we strive to process and ship orders promptly. Our dedicated team works five days a week (Monday through Friday) to ensure a smooth fulfilment process for your order.

Please allow 1-3 business days for us to process your order. Once processed, your order will be shipped and delivered based on the shipping option you selected during checkout.

During holiday periods, please note that there may be a slightly longer processing and shipment turnaround time.

In the event of a significant delay in shipping your order due to circumstances within our control, we will reach out to you using the email address or telephone number provided during the order placement. Please be aware that once orders leave our warehouse, any delays caused by the courier are beyond our control.

Please allow approximately 10-15 business days for order processing and delivery. You can conveniently track your order using the tracking number sent to you by mysmartswimwear.com once your order has been processed and shipped.

By completing a purchase with mysmartswimwear.com, you acknowledge and agree to our shipping and delivery policy. Kindly note that shipping fees are non-refundable.

 

LOST OR STOLEN SHIPMENTS:

If the tracking status of your package indicates "delivered," but you haven't received it, we recommend checking with neighbours, members of your household, or your front office (if applicable) to see if it was accidentally delivered nearby.

In some cases, the package may have been left in a secure location or with a trusted individual if you were unavailable during the delivery. If you still cannot locate your package, please reach out to us at admin@mysmartswimwear.com, and our team will be delighted to assist you.

To avoid any delivery issues, please ensure that you provide the correct shipping address at checkout, including your street number and name, apartment or suite number, city, state, and zip code.

 

DAMAGED SHIPMENTS:

If you receive a damaged order, please contact us at admin@mysmartswimwear.com, and we will gladly provide assistance. It is important to retain all packaging materials and damaged goods for our records. For more detailed information, you can refer to our return policy.

 

SHIPMENT CONFIRMATION & ORDER TRACKING:

Within 24-48 hours of processing your order, you will receive an email confirming shipment along with a tracking number. The tracking number typically becomes active within 24 hours, allowing you to monitor the progress of your package.

 

UPDATED SHIPPING ADDRESS:

If you need to update your shipping address, please email us at admin@mysmartswimwear.com. Don't forget to update your billing address if necessary. All future orders will be directed to your new address.

Please note that it is crucial to inform us promptly of any address changes, as we are unable to reroute a shipment once it has been processed and shipped. Any address changes made after your order has been shipped will apply to your next shipment.

If you need assistance with tracking down a package, please provide the tracking number to the shipping courier and request a reroute or hold, if applicable.